For this journal assignment, you will answer questions about the case study on communication from Chapter 8 of your textbook. After reading the case study, write a response in which you answer questions from the textbook.
Specifically, address the following:
- What is/are the communication barrier(s) in this case? Why do you believe these occurred?
- Who is at fault—the prison, the prosecutor’s office, the process on which indictments and release procedures are based, or all of these? Are any other agencies at fault? If fault lies with the procedures, how can these be changed or enhanced to allow for better communication between the agencies?
- Liability is always an issue in corrections. If Johnson harms someone else while free, who is liable? Why?
- Service Quality
- How could service quality be built into the responses of the prosecutor’s office and the prison? Who are the customers that they serve?
For help, reference the textbook and resources for this module. This assignment will help prepare you for Milestone Two: Draft of Crisis Response Plan.
For additional details, please refer to the Module Eight Journal Guidelines and Rubric document.