Using metrics to assess organizational/program efficiency and effectiveness
According to McLaughlin and Olson (2012), “a key component of effective operations is the ability to move strategy to action” (pg. 13). Once a health care organization has a strategy, it is then necessary to select the accurate assessment tool to implement the strategy. Balance scorecards, strategy maps, and dashboards are three organizational assessment tools that are used frequently to move a strategy into action. Read the article, The balanced scorecard, strategy maps and dashboards: Why are they different? at the following link: http://www.cgma.org/magazine/2013/jul/20138186.html Identify two (2) issues from the list of top issues confronting hospitals in 2016 published by the America College of Healthcare Executives (https://www.ache.org/pubs/research/ceoissues.cfm) Then choose one (1) tool (balanced scorecard, strategy maps, or dashboards) per selected issue and discuss (from a health care manager perspective) how you would use that tool to minimize the selected issue.
McLaughlin, D. B., & Olson, J. R. (2012). Healthcare operations management (2nd ed.). Chicago, IL: Health Administration Press.